Privacy Policy
Miraspark Technologies Private Limited
Last Updated: 23 August 2024
1. Introduction
This Privacy Policy ("Policy") describes how Miraspark Technologies Private Limited ("Miraspark," "we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") who access or use our website, applications, and services (collectively referred to as "Services").
We are committed to protecting your privacy and ensuring the security of your personal information. This Policy outlines our practices regarding the collection, storage, processing, and sharing of your information in compliance with applicable laws, including the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
This Policy is an electronic record and does not require any physical or digital signatures. By using our Services, you consent to the terms of this Policy. If you do not agree with this Policy, please refrain from using our Services.
2. Scope and Applicability
This Policy applies to all users of Miraspark's Services, including visitors to our website, users of our applications, and subscribers to our services. It should be read in conjunction with our Terms and Conditions.
We may update this Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated to you through our Platform or via email. Your continued use of our Services after such changes constitutes your acceptance of the updated Policy.
3. Information We Collect
We collect the following types of information to provide and improve our Services:
3.1 Personal Information
Personal Information refers to any information that can be used to identify you directly or indirectly. This may include:
Basic Details: Name, phone number, email address, and communication or permanent address.
Identity and Address Proof: Documents such as PAN card, Aadhaar card, driving license, or passport.
Demographic Information: Gender, city, PIN code, or nearest location.
Financial Information: Bank account details, credit/debit card information, or other payment instrument details.
Service-Specific Information: Customer ID, IMSI, MSISDN, or other unique identifiers.
Device Information: IMEI number, operating system, and device-specific identifiers.
3.2 Non-Personal Information
Non-Personal Information refers to data that does not identify you personally. This may include:
Usage Data: Logs of your interactions with our Services, such as session duration, pages visited, and features used.
Technical Data: IP address, browser type, operating system, and device information.
Aggregated Data: Statistical or demographic information used for analysis and improvement of our Services.
3.3 Mandatory Information
Certain information is mandatory for the provision of our Services, such as:
Name and phone number during registration.
Proof of identity and address documents for verification.
If you choose not to provide mandatory information or withdraw your consent, we may be unable to provide you with our Services.
4. Use of Information
We use the information collected for the following purposes:
Service Provisioning: To deliver and maintain our Services, including account creation, authentication, and customer support.
Improvement of Services: To analyze usage patterns, troubleshoot issues, and enhance the functionality of our Services.
Communication: To send you transactional updates, billing information, promotional offers, and administrative notifications.
Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights and interests.
Personalization: To tailor our Services and recommendations based on your preferences and usage behavior.
5. Sharing and Disclosure
We do not sell or rent your Personal Information to third parties. However, we may share your information in the following circumstances:
5.1 With Partners and Service Providers
We may engage third-party vendors, consultants, and contractors to assist in delivering our Services. These partners operate under strict confidentiality agreements and are authorized to use your information only for the purposes specified by us.
5.2 For Legal and Regulatory Purposes
We may disclose your information to government authorities, law enforcement agencies, or judicial bodies to comply with legal obligations, protect public safety, or enforce our rights.
5.3 During Business Transfers
In the event of a merger, acquisition, or reorganization, your information may be transferred to the new entity, subject to the terms of this Policy.
5.4 With Your Consent
We may share your information with third parties if you explicitly consent to such sharing, such as when you log in to a third-party application using your Miraspark credentials.
6. Data Storage and Security
We implement robust security measures to protect your information from unauthorized access, alteration, or destruction. These measures include:
Encryption: Use of encryption technologies to secure data during transmission and storage.
Access Controls: Restricting access to your information to authorized personnel on a need-to-know basis.
Regular Audits: Conducting periodic security audits to identify and address vulnerabilities.
Your information is primarily stored in electronic form, but certain data may also be retained in physical form. We retain your information only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
7. Third-Party Links and Services
Our Services may contain links to third-party websites or applications. These third-party platforms operate under their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any information.
8. Your Rights and Choices
You have the following rights regarding your information:
Access: Request a copy of the Personal Information we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request the deletion of your information, subject to legal and contractual obligations.
Withdrawal of Consent: Withdraw your consent for the processing of your information, which may affect your access to our Services.
To exercise these rights, please contact us at [Insert Contact Information].
9. Grievance Redressal
If you have any concerns or complaints regarding the processing of your information, please contact our Grievance Officer:
Miraspark Technologies Private Limited
Email: contact@mirasparktechnologies.com
Phone:+918793717659
Address: 97, Near Gundappa, biradar, Lamjana, At post lamjana, Ausa, Latur, Maharashtra, India, 413516.
We will respond to your queries and resolve any issues in a timely manner.
10. Governing Law
This Policy is governed by the laws of India. Any disputes arising out of or related to this Policy shall be subject to the exclusive jurisdiction of the courts located in INDIA [ Nanded, 431601, Maharastra].
11. Disclaimer
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security and shall not be liable for any unauthorized access, hacking, or data breaches beyond our control.
